SERVICES

PEOPLE WITH DIFFERENT ABILITIES:

We have a team prepared to provide professional assistance to people with disabilities. Our goal is to achieve everyone’s comfort in each part of the journey.

CHILDREN:

Children over the age of five and under the age of twelve, travel at a discounted fare, which is subject to change without notice.

TRAVEL WITH PETS:

Yes, we are PET FRIENDLY! Due to reduced space of our vessels, as well as the comfort of our passengers, it is important that small pets travel in a dog carrier or kennel, they can stay on your legs during the trip.

Please ask at the ticket office or contact us for accepted size restrictions for our boats.Large size pets will only be allowed when travelling on our “Isla Mujeres” vessel. 

Food and drinks

Enjoy our bar and snack service while we take you to your destination, we have assigned staff to serve you in the comfort of your seat.

VISUALLY IMPAIRED:

Blind passengers may be accompanied by their guide dogs, in accordance to their specific regulations, at no extra cost.

Covid Protocol

We have protocols and measures in place for you to travel safe. We want you to arrive healthy at your destination.

Regulations

It is important to know that restrictions apply according to the boat and the space available in them. Please contact us if you have any special cases.

  1. Objects of value left in luggage or cargo will be the responsibility of the passenger; we recommend any such objects be removed before the crossing begins.
  2. Hand luggage will be carried under the passengers responsibility.
  3. The company will be responsible for up to 25 kg of luggage, as per the travellers insurance policy No. RSA 030390100 of Seguros Comercial América, as stipulated on the ticket.
  4. Civil responsibility limits protecting passengers and their belongings will be as stated by Art. 127 of the General Routes of Communication Law and its regulations.
  5. Any claim to be made regarding luggage must be made immediately after the fact and before leaving the pier facilities.
  6. The insurance policy covers the journey while passengers are on board our vessels; once passengers disembark the coverage ceases to be effective.
  7. The company will hand over the luggage to the holders of the luggage claim tags; therefore we ask that you should look after and make good use of them.
  8. Any claim for damage or loss of luggage requires:
  • Reporting it immediately and before leaving the pier facilities.
  • Filling in the baggage claim form in the presence of a company representative.
  • Showing your trip ticket, official I.D. (INE) and baggage claim tag given when boarding.

Rules for the handling and transportation of your cargo in our company vessels.

  1. Any packet or item of luggage that is packaged for transportation is considered to be cargo.
  2. Hazardous cargo may only be transported exclusively with the prior knowledge and authorization of the captains of the vessel.
  3. Hazardous cargo is considered to be any product that could be considered as being a risk to passengers health, the environment or the safety and stability of the boat or its cargo. For example: toxic, flammable, chemical or corrosive materials, butane gas tanks, argon acetylene, etc.; fuel and lubricants, sections of tubes, aluminum, copper, wood, etc.; glass and fragile products, explosives or radioactive material, fire arms of any type, any prohibited drugs or substances that may damage health. Any other material that might represent a danger to passengers or the vessel.
  4. There is a charge for all cargo transportation, which must be paid for only at the Playa del Carmen pier.
  5. The cost of transporting cargo on our boats is calculated by using a tabulator, taking into consideration the weight and volume of the cargo to be transported; prices can be consulted with one of our cargo staff at the boarding pier, who will hand over a receipt that can be used for fiscal invoicing.

Enjoy our bar and snack service while we take you to your destination, we have assigned staff to serve you in the comfort of your seat.

Rules for the handling and transportation of your cargo in our company vessels.

  1. Any packet or item of luggage that is packaged for transportation is considered to be cargo.
  2. Hazardous cargo may only be transported exclusively with the prior knowledge and authorization of the captains of the vessel.
  3. Hazardous cargo is considered to be any product that could be considered as being a risk to passengers health, the environment or the safety and stability of the boat or its cargo. For example: toxic, flammable, chemical or corrosive materials, butane gas tanks, argon acetylene, etc.; fuel and lubricants, sections of tubes, aluminum, copper, wood, etc.; glass and fragile products, explosives or radioactive material, fire arms of any type, any prohibited drugs or substances that may damage health. Any other material that might represent a danger to passengers or the vessel.
  4. There is a charge for all cargo transportation, which must be paid for only at the Playa del Carmen pier.
  5. The cost of transporting cargo on our boats is calculated by using a tabulator, taking into consideration the weight and volume of the cargo to be transported; prices can be consulted with one of our cargo staff at the boarding pier, who will hand over a receipt that can be used for fiscal invoicing.

Choose the best option with us!

The best service?

You’ll find it with us!